Last updated: 2nd August, 2026
1. Introduction
Hitcaliber Ltd (“Hitcaliber”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit hitcaliber.co.uk (the “Website”) or engage with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For the purposes of applicable data protection law, Hitcaliber Ltd is the data controller of the personal data described in this Policy.
2. Information We Collect
We may collect and process the following categories of personal data:
- Contact details: name, job title, company name, email address, phone number
- Enquiry and engagement data: information you provide through contact forms, consultation bookings, proposals, or correspondence
- Website usage data: IP address, browser type, device information, pages visited, and referral source, collected via cookies and analytics tools
- Communications: records of emails, calls, or meetings related to an enquiry or engagement
- Client and project data: information provided in the course of delivering Services, as agreed in the relevant Engagement Agreement
We do not knowingly collect special category data (such as health or biometric data) through the Website.
3. How We Collect Information
We collect personal data when you:
- Fill in a contact or enquiry form on the Website
- Book a call or consultation with us
- Correspond with us by email, phone, or other channels
- Engage us for Services under an Engagement Agreement
- Browse the Website, via cookies and similar technologies
4. How We Use Your Information
We use personal data for the following purposes:
- To respond to enquiries and provide information about our Services
- To prepare proposals, quotes, and Engagement Agreements
- To deliver, manage, and invoice for Services
- To maintain business records and comply with legal and accounting obligations
- To improve the Website and understand how it is used
- To send relevant updates or marketing communications, where you have consented or where permitted under applicable law (with an option to opt out at any time)
5. Legal Basis for Processing
We process personal data on the following legal bases under UK GDPR:
- Contract: where processing is necessary to perform an Engagement Agreement or take steps prior to entering one
- Legitimate interests: for responding to enquiries, improving our Website, and direct marketing to existing business contacts, balanced against your rights
- Consent: where you have given specific consent, such as for certain marketing communications or non essential cookies
- Legal obligation: where processing is required to comply with applicable law, such as tax and accounting requirements
6. Sharing Your Information
We do not sell personal data. We may share personal data with:
- Team members and contractors who work on your engagement, including those operating in our UK and India teams
- Trusted third party service providers who support our operations, such as email, hosting, CRM, analytics, and payment processing providers, under appropriate confidentiality and data protection terms
- Professional advisers, such as accountants or legal counsel, where necessary
- Regulators, law enforcement, or other authorities where required by law
7. International Transfers
As Hitcaliber operates across the UK and India, personal data may be transferred to and processed in India or other jurisdictions outside the UK. Where this occurs, we take appropriate steps to ensure an adequate level of protection, such as through Standard Contractual Clauses, the UK International Data Transfer Addendum, or other safeguards recognised under UK GDPR.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the nature of the data and our relationship with you, for example enquiry data not converted into an engagement is generally retained for a shorter period than client and contractual records.
9. Cookies
The Website uses cookies and similar technologies to operate correctly, remember preferences, and gather analytics on how the Website is used. You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website. For more detail on the specific cookies used, please refer to our Cookie Policy, if provided separately, or contact us.
10. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to certain exceptions
- Object to or restrict certain processing
- Request portability of your data, where applicable
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO) or another relevant supervisory authority
To exercise any of these rights, please contact us using the details in Section 13.
11. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. While we take reasonable steps to secure your data, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Hitcaliber Ltd 1st Floor
239 Kensington High Street
Greater London, W8 6SN
United Kingdom
Email: enquiries@hitcaliber.co.uk
Company Registration Number: 16751943
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.